Internal Dispute Resolution Policy
Our framework for resolving complaints and consumer disputes.
Core Assessment Analysis
At Model Mortgages Pty Ltd, we are committed to providing excellent service. If you are dissatisfied with our services or have a complaint, this policy outlines how you can lodge a formal dispute. Complaints can be submitted to our dispute resolution officer via email or phone. We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days. If you are not satisfied with our final response, you can escalate the matter to the Australian Financial Complaints Authority (AFCA).
Why Underwriters Focus Here
ASIC mandates that all holders of an Australian Credit Licence maintain active, transparent dispute resolution systems.
Key Outcome Assessment Factors
Lodge complaints directly with our credit compliance officer at compliance@modelmortgages.com.au.
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Operating under ACL 387460.
Model Mortgages Pty Ltd | Australian Credit Licence 387460
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