Frequently Asked Questions
“How does this work?"
You fill in a few details about your refinance or if you are buying a home. Then our expert calls you back and they discuss your loan with you and then help you complete your full application as required. They also go over all the supporting documentation with you and explain the loan process. You can opt for a phone or video chat.
“What is video chat?"
Video chat is similar to skype but with bank grade security and you don't have to download anything. (Unless you want to with an iphone where it has a great free app.) Video chat allows you and our broker to screen share and file share with you as well as chat face to face online. It's also entirely optional you can just chat on the phone if you prefer.
“How do I get started?”
Simply go here for a refinance
or here if you are buying a new home,
for anything else just call us on 1300 97 82 63.
“Will your full home loan application work on my mobile device?”
Yes, you can use our online application from your smart phone, laptop or tablet
“How Is This Different To Traditional Brokers and Banks?”
Firstly, we are traditional brokers, very experienced but with more efficient technology than most other skilled brokers. The majority of brokers have a decent range of loans, in terms of structure and rates; much more than any individual bank or lender.
“How Is This Different From A Comparison Site or Other Online Home Loan Sites?”
Again, it’s the level of broker expertise, a cheap loan offer from an online site doesn’t mean anything if you can’t actually get the loan approved or even worse, if you do, and the loan is not necessarily a suitable loan for you.
“Setting Up A Loan- What are the fees involved?”
Our service is usually free to you, but we do charge in certain circumstances, for a very complex commercial loan for example or for a relocation loan with no end debt. If this is the case we will always provide a quote upfront before proceeding and you will be able to choose before hand if this is suitable for you. More than 95% of customers don’t pay us any fee.
“How secure is my information?”
We are required to keep your information safe, which we achieve through secure cloud based systems and firewalls and encryption. Our Privacy Policy is here.
“Can you get me the lowest rate?”
We can get you a suitable structure for your circumstances(assuming all information you have provided to us is correct and validated) and we usually have access to a range of low rates; it might be that there is a cheaper rate but its highly likely we would be close if not best in market.
Managing Your Mortgage Application
“How does the application process work?”
You have a few choices, you can call us on 1300 97 82 63 or fill in a booking form here or register by answering a few loan questions here and have one of our brokers contact you regarding your situation and have a robust conversation about your circumstances to work out the best way forward for you; in terms of loan structure and final pricing. Then you’d fill in either online or with the broker the full application and upload or email your supporting documents. Next the broker would stay in touch throughout the process, letting you know what is needed next in order for your loan to have the best chance of being approved.
“How long does it take?”
Our quick call takes a few minutes. Our robust conversation takes 10-30 minutes including our full application which takes approximately 15 minutes and uploading documents takes as long as you need. The whole approval process usually takes 5 working days, depending on complexity of the loan, the speed of the valuer and the wait time at the lender(more complex loans can take much longer and if a bank offers a super special sometimes it gets very back logged, sometimes valuers have trouble accessing a property to value it). The whole process takes at least 4 weeks, most settlements take 6 weeks. This is all dependent of if you select rapid refinance (if refinancing) etc. Suitable time frame expectations will be set and reset as you go along depending on circumstances.
“What If I Have A Problem With My Loan Getting Approved?”
We have a range of lenders but if we can’t get your loan set at any of our lenders, then we will let you know promptly.
“Who writes my loan?”
We work with you to work out the best loan structure and rate for you, mostly we broker your loan; which is where we liase directly with the banks team(usually credit team). Other times; we may put you in touch with a particular banker at a lending institution because they are able to help you better or faster than us. We are paid less for these loans by the lender as banks effectively share revenue with us and their loans departments do some of the work. We are one of few brokers/lenders who have this option open to us as we have always used this option for some clients when necessary. The end rate and product to you is no different no matter how the loan is written and service in these cases is still free to you.